Last updated: November 11, 2026. Please inspect every delivery right away. Most problems are fastest to fix when they are reported on the day the furniture arrives.
Damaged, defective or wrong items
- At delivery: count the boxes and look for damage before signing. Write any damage or missing pieces on the carrier’s delivery receipt (for example, “2 cartons crushed”). Take photos.
- Report it within 5 business days of delivery to info@proacademyfurniture.com or 973-246-8067, with your order or PO number and photos.
- Keep all packaging until the issue is resolved. We will arrange a replacement part, repair or replacement at no cost to you, and handle the claim with the carrier and manufacturer.
- If we installed your order, our crew inspects pieces as they are placed and reports any issues for you.
Returning items you no longer need
We’re happy to help when an order doesn’t work out. Stock items can be returned when:
- You contact us within 30 days of delivery and receive a Return Authorization (RA) number. Returns sent without an RA cannot be accepted.
- Items are unused, unassembled and in their original, resaleable packaging.
- Return freight is paid by the customer unless the return is due to our error.
- A restocking fee of up to 25% may apply. This is the fee the manufacturer charges us, and we will tell you the exact amount before you send anything back.
Items that can’t be returned
- Custom, made-to-order or special-finish items, including custom sizes, fabrics, laminates and colors.
- Items that have been assembled, installed or used.
- Clearance and final-sale items.
- Large-project orders placed under a signed proposal, unless the proposal says otherwise.
Refunds
Once the manufacturer receives and inspects the returned items, we issue your refund (minus any restocking fee and original shipping charges) to the original payment method, or as a credit on your account for purchase-order customers. Refunds are normally processed within 10 business days of approval.
Order changes and cancellations
To change or cancel an order, contact us as soon as possible. We can usually do this at no charge before the manufacturer starts processing the order. After that, manufacturer cancellation fees may apply, and custom items can’t be cancelled.
Warranty claims
If something fails after delivery, it is usually covered by the manufacturer’s warranty. Send us photos and your order number and we will manage the claim with the manufacturer for you.
Questions?
Call 973-246-8067 (Mon–Fri, 9 AM – 5 PM ET) or email info@proacademyfurniture.com.